• Your contract with us will be formed when we receive your order to sell your gadget. It will incorporate these terms and conditions and our terms of use.
  • By submitting an order, you agree to be bound by these terms and conditions.
  • Our site is only intended for use by persons resident in Great Britain and Northern Ireland. We may accept or reject orders from people outside of these territories at our complete discretion.
  • Ownership of the gadget(s) will pass to us when we receive the gadget(s), in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.
  • You must own all rights, title and interests in any gadget(s) that you send to us.
  • The contract between you and us is binding on you and us and on our respective successors and assigns.
  • You may not charge, assign, transfer or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
  • We may charge, assign, transfer, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
  • The contract with us may be cancelled by you at any time up to the time when you send us the gadget(s) providing that you notify us in writing.
  • Other than if the gadget(s) does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your gadget(s) to us.

Gadgets

Each gadget sold should match the make and model in the sale order. All items deemed to be working (other than those sold as faulty or damaged where applicable) should meet the following conditions:

  1. It must turn on and off
  2. Mobile phones must be able to connect to a network.
  3. It must be fully functional including audio, buttons, switches, controls, syncing capabilities and wi-fi where applicable and proximity sensors should function.
  4. The screen and backlight must be working and intact, without cracks, backlight spots or dead pixels to the LCD.
  5. The home button on Apple products (where applicable) must not be sunken and the sides should sit flush with the screen.
  6. The camera lens (where applicable) should be free from scratches and the camera should not produce any coloured tint.
  7. It must fully charge and must retain a full charge for 24 hours without usage.
  8. It must not be crushed, water-damaged or the liquid indicator must not be activated.
  9. There should be no visible evidence of an item having been accessed internally, such as dust particles, fibres or fingerprints beneath the screen glass.
  10. Items should not be locked with any passcodes and these should be cleared before sending.
  11. Devices must not be locked to any network outside of the UK, be red-flagged as blocked or stolen and must read sim cards.
  12. Mobile phones should have the correct operating software installed and must not be jailbroken or have custom firmware.
  13. If you are selling an Apple device with Apple iOS7 or later software you must remove the device from your iCloud account before sending it to us.
  14. For damaged or faulty gadgets, all major parts of the item should be intact, for example the item should not be received in two parts (only applicable to models we accept as faulty).
  15. Damaged or faulty mobile phones must be able to make and receive calls (only applicable to models we accept as faulty).

By submitting an order through our site you warrant that the gadget(s) comply with these terms.

By sending your gadget to us, you agree to release us from all and any claims, losses or damages with respect to the gadget, any data stored or contained therein or on any media used in conjunction with the gadget (whether in the form of personal details, SMS, photos, games, movies, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the gadget prior to you sending it to us. Please ensure that you remove any sim cards as these will be destroyed when an item is processed.

Consumers

By placing an order through our site, you warrant that:

  • You are resident in Great Britain or Northern Ireland; and
  • You are accessing our site from that country; and
  • You are legally capable of entering into a binding contract; and
  • You are at least 18 years old; or
  • If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your gadget(s) to us for the sum indicated via our website.
  • You and your parents or guardians release us of any liabilities or claims that may arise if you send the gadget(s) to us in breach of this warranty.

If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Pricing

The prices we offer on our website are subject to change at any time without notice. The prices quoted when you place your order are guaranteed for 14 days from the date on which we forward you an order confirmation e-mail. If your gadget is received after 14 days from the order confirmation date then the latest current prices will apply.

Postage

It remains the seller’s responsibility to ensure that our address is accurately written on the package used for postage and that a return address is written on the reverse. We do not accept responsibility for non-delivery of gadgets or damage in transit. We therefore recommend that for items with a value of less than £41, sellers use registered post. We further recommend that sellers use special delivery for items with a value of over £41.
 
We also recommend  that customers obtain proof of postage from the post office used for posting.

All items should be addressed to our processing address as follows:

Gadget Panda
59 Bath Road
Cheltenham
GL53 7LH
 

Payments

We offer the option of bank transfer, PayPal or cheque payments. You will be required to select a payment option when placing each online sell order. It remains the responsibility of the seller to ensure that all payment information provided is correct. The selected payment option cannot be changed once the order is placed.

When we receive your order, we will check that it is complete, and that it meets our terms and conditions. Providing it does, we will post payment by cheque or transfer payment to the relevant bank or PayPal account usually after 2 working days. Payments may in certain instances be delayed for up to 48 hours during busy periods. Cheques could take up to 7 working days to arrive once posted. For bank transfers, funds may take up to 2 hours to show in a seller's account. Payment can only be made to the name and address, PayPal e-mail or bank details given when placing your order.

Payments to business customers with more than 5 units will be made 7 days after the goods have been received.

Any sell it fast collection deposit will be refunded within the total payment amount. Any collection deposit paid by a seller as part of the sell it fast service will not be refunded, where an attempt by our couriers to collect a sell order is unsuccessful, due to one of the following reasons:

  • The seller provides incorrect collection details when placing the order
  • The seller fails to provide a valid contact number where they can be contacted by our couriers
  • There is no-one present at the collection point between 9am-6pm when the couriers attempt to collect
  • The parcel is not ready when the couriers arrive at the collection point
  • The seller decides not to complete the transaction when the couriers arrive at the collection point

Revised Payments & Returns

If we deem that the condition of the gadget differs from the condition that was described or if a gadget fails to meet our terms and conditions we may propose an adjusted price by email. If you choose not to accept the revised offer then we ask for a return postage payment of £5.90 when an item fails to meet our terms and conditions and we are unable to offer any amount for it, or if a revised offer has been declined and the price was revised for one of the following reasons:

  • When an item was described as fully working but found to have a fault
  • The item has an activated liquid indicator
  • Where an item has visible damage that was not described, such as a cracks or backlight spots to the LCD or dents/cracks to the casing.
  • Where an item is locked with a passcode
  • Where an item is received with all major parts not intact, for example if the housing is received in two parts.

We have the final decision on all gadget values. Revised orders will be automatically processed for payment if you do not reply to our proposed offer email within 5 days.

In the unlikely event that a returned item is lost in the postal system then we will offer compensation up to the amount of our revised offer. Items are returned via Royal Mail recorded delivery and we retain all postage receipts as evidence of return.
 

Lost or Stolen Devices

We will check the IMEI/Serial number of all mobile phones and devices received on the CheckMEND database of lost and stolen property records to ensure no lost or stolen items are purchased.

If a mobile phone or device is found to have records that indicate it has been lost or stolen, we will notify the seller by email and quarantine the mobile phone or device for 28 days.

If you are informed that your mobile phone is registered lost or stolen, you will be required to contact CheckMEND, prove that you are the rightful owner and have the lost or stolen records associated with it cleared within the 28 day quarantine period.

If during the quarantine period the mobile phone or device is cleared on the CheckMEND database, your sale will be processed and paid for as normal. However, if after the quarantine period has expired and the lost or stolen records have not been cleared, then we are required by law to dispose of the mobile phone or device and you will not receive any payment.

UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device which is registered lost or stolen at any time unless the lost or stolen records associated with it are cleared.

If we at any time become aware of any issues, you will be required to co-operate with the authorities and we reserve the right to withhold or cancel the payment.
 

Unclaimed Items

All items received in the post that do not contain any order information will be retained for a period of 60 days from the date of receipt, after which time they will be sold. During this 60 day period a seller can lay claim to such an item by providing us with a description of the packaging used and any other distinguishable features of the parcel and or item.

Uncontrollable Events

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.